RETURNS

returns

If you are not 100% satisfied with your purchase, you may return it within 14 days of receipt and in salable condition for a refund or exchange for a similar product.

Please return your item in its original and unused packaging, keeping its label. Keep in mind that all items to be returned or exchanged must be in a state fit for sale and must not have been washed.

Please make sure that the product is well packed in its original bag and protected with an opaque bag or box to avoid damage during transport and thus arrives in perfect condition when shipped to avoid problems in this process.

DEFECTIVE PRODUCTS

Occasionally, manufacturing defects can and do occur. If you think that your product has a manufacturing defect, please contact us at hello@stelvelo.cc and we will analyze your case. Products damaged by excessive or prolonged use are not considered defective. The receipt of laundered garments may mean that we return the product to the sender and the change is not processed.

RETURNS WITHIN SPAIN AND PORTUGAL

HOW TO START THE RETURN PROCESS

Write to hello@stelvelo.com Yo Indicating the email with which you made the purchase together with the order number and product for which you wish to make the return and we will send you an invitation to create a label and instructions to make your return.

stevelo will bear the shipping costs in case of returns of orders in which the shipping costs are higher than the minimum amount for orders with free shipping, as long as the collection is scheduled by Stelvelo and, in no case, if the customer has chosen a different shipping method or if the return is made from outside the territories mentioned above.

In the case of partial return of items that means breaching the minimum amount for orders with free shipping, Stelvelo will refund the amount of the returned items, and Stelvelo will bear half of the shipping costs, assuming the customer the other half, for which we will discount of the refund amount €2.95.

Any transport operator that is not one of those offered by Stelvelo will be under the responsibility of the client. Stelvelo is not responsible for loss or damage by independent carriers.

CHANGES (ONLY SPAIN AND PORTUGAL)

stevelo offers you the possibility of making a size change free of charge if you have made the wrong size when placing your order. Free size changes are exclusive for technical garments; culottes, jerseys, vests and jackets. If there is no available size of the same item, you can select a similar item in the collection items, as long as you are within 14 calendar days from when you received the order.

Changes can be made between similar Collection products, this means that size changes of the same product are accepted. If you want a different product, please return it for a refund and place a new order.

HOW TO START THE PROCESS OF CHANGE
Write to hello@stelvelo.cc indicating the email with which you made the purchase along with the order number, the item you want to change and the reason for it.

Later we will send you a change label and instructions.

Stelvelo accepts changes exclusively in Spain and Portugal free of charge. Stelvelo will bear the shipping costs in case of changes in said areas, as long as the collection is scheduled by Stelvelo and, in no case, if the client has chosen a different shipping method or if the change is made from outside the territories mentioned above.

Any transport operator that is not one of those offered by Stelvelo, will be under the responsibility of the client. Stelvelo is not responsible for loss or damage by independent carriers.

HOW DO I RECEIVE MY MONEY?

Stelvelo offers 14 calendar days from when the customer receives their order, once you start the return process and the product arrives at our facilities, the items will be reviewed. Once it is verified that they are in perfect condition and have not suffered any damage, the corresponding economic amount will be refunded within a period of 7 working days.

DEFECTIVE PRODUCTS AND REPAIRS

We control the quality of each product. However, in minimal cases, there may be a manufacturing defect. If you believe that your product has a manufacturing defect, please contact us at hello@stelvelo.cc .

Products damaged as a result of excessive use over a long period of time will not be considered defective.

Stelvelo will bear the shipping costs in case of changes as long as the collection is scheduled by Stelvelo within Spain and Portugal, and in no case if the client has chosen a different shipping method than the most economical, or if the change is carried out outside the territories mentioned above.

In cases in which the shipping costs are borne by the customer, Stelvelo will provide a label with the address to which you must send the package, by your own means. If you need us to help you find a transport agency, you can request it.

ORDER CANCELLATION PROCESS

You can request the cancellation of your order as long as it has not been processed. That is, even though the payment has been made, the order has not left our facilities.

To process your cancellation, please send us an email to Stelvelo with your personal data and order identification data (order number and personal data), via WhatsApp or by calling +34 618 790 892 (customer service hours from Monday to Friday from 10 a.m. to 2 p.m.) you have any questions and we will answer you as soon as possible.

RETURNS WITHIN ANDORRA, DENMARK, SLOVEKIA, SLOVENIA, HUNGARY, NETHERLANDS, ITALY, LUXEMBOURG, IRELAND, CZECH REPUBLIC, GERMANY, AUSTRIA, BELGIUM, FRANCE AND POLAND

HOW TO START THE RETURN PROCESS

Write to hello@stelvelo.cc indicating the email with which you made the purchase together with the order number and the product for which you want to make the return and we will send you an invitation to create a label and instructions to make your return in case your order was greater than €150* (*minimum amount for orders with free shipping).

stevelo will bear the shipping costs in case of returns that meet the minimum amount for orders with free delivery, as long as the collection is scheduled by Stelvelo and, in no case, if the customer has chosen a different shipping method or if the return is made from outside the territories mentioned above.

In the case of partial or total return of items that means breaching the minimum order amount with free delivery, Stelvelo will refund the amount of the returned items, but subtracting the amount of the first shipment costs.

In any other cases in which the shipping costs are borne by the customer, Stelvelo will refund the amount of the item by subtracting the amount of the shipping costs.

Any transport operator that is not one of those offered by Stelvelo, will be under the responsibility of the client. Stelvelo is not responsible for loss or damage by independent carriers.

HOW DO I RECEIVE MY MONEY?

DEFECTIVE PRODUCTS AND REPAIRS

Products damaged as a result of excessive use over a long period of time will not be considered defective.

The shipping costs will be borne by the customer, Stelvelo will provide a label with the address to which you must send the package, by your own means. If you need us to help you find a transport agency, you can request it.

ORDER CANCELLATION PROCESS

You can request the cancellation of your order as long as it has not been processed. That is, even though the payment has been made, the order has not left our facilities.

To process your cancellation, please send us an email to hello@stelvelo.cc with your personal data and order identification data (order number and personal data), via WhatsApp or by calling +34 618 790 892 (business hours). customer service from Monday to Friday from 10 a.m. to 2 p.m.) you have any questions and we will answer you as soon as possible.

RETURNS WITHIN CROATIA, ESTONIA, LATVIA, LITHUANIA AND SWEDEN

HOW TO START THE RETURN PROCESS

Write to hello@stelvelo.cc indicating the email with which you made the purchase along with the order number and product for which you want to make the return to create it in the system within the return period of 14 calendar days once the purchase is made.

The customer will bear the shipping costs for the return of the item/s to be returned and said return will be under the responsibility of the customer. Stelvelo is not responsible for loss or damage by independent carriers.

HOW DO I RECEIVE MY MONEY?

DEFECTIVE PRODUCTS AND REPAIRS

Products damaged as a result of excessive use over a long period of time will not be considered defective.

ORDER CANCELLATION PROCESS

You can request the cancellation of your order as long as it has not been processed. That is, even though the payment has been made, the order has not left our facilities.